Cancellation Policy At The Pavilion Hotel, Nainital

Cancellation Charges:

100% refund in case of cancellation 30 days before check in
50% refund in case of cancellation 15 days before check-in
25% refund in case of cancellation 7 days before check-in
No refund in case of cancellation within 7 days of check-in


Cancellation Procedure: Cancel your booking by sending us an e-mail at [email protected] with the word "CANCEL" in the subject line and quoting your name, arrival date and booking confirmation number. Our utmost concern is that you get maximum refund back. Failure to do so will result in you being subject to the conditions described above so it is imperative that you let us know as early as possible.

Extension of stay: Be sure to make your reservation for the full duration of your stay. If you need to extend your booking after arrival, you will need to contact our Reservations office as the hotel will not offer you these discount prices (Hotel may charge you rates applicable on that date).

Shortening your stay: Hotel Himalaya and The Pavilion offers some flexibility with regard to this issue. You have to e-mail or fax to the hotel 15 days before arrival, clearly specifying the dates of shortening your stay and the refund amount from the hotel. Otherwise, you shall be charged as per the actual number of nights as mentioned at the time of advanced booking.

No Show (Non-use of reservation): In case you do not utilize your reservation and fail to contact us to cancel it in a stipulated time period as specified above, we would not be in a position to return you any amount pertaining to your booking. The reason for this is that the room in the hotel is booked in your name, and the hotel cannot let the room be occupied by anyone else. The room is held unoccupied up to 48 hours. Thus, even if you do not show up, the hotel will charge room reservation charges from us.

No cancellation or refund for the booking during June 1st ~ July 1st